Terms & Condition
Effective Date: July 25 2025
Last Updated: August 8 2025
Welcome to Turquoise Travel LLC. By accessing our website, booking services, or engaging with our travel planning team, you (“Client,” “you,” or “your”) agree to the following Terms and Conditions. Please read carefully, as these terms govern your use of our services and constitute a legally binding agreement.
About Us
Turquoise Travel LLC is a boutique travel agency specializing in personalized travel experiences. We help individuals, couples, families, and small groups plan unforgettable vacations by managing all aspects of travel—flights, accommodations, activities, and excursions.
Booking & Payments
All services are subject to availability and confirmation by third-party providers.
Quotes are not guaranteed until payment is received and booking is confirmed.
A non-refundable planning or consultation fee may apply, depending on the scope of the services.
Final payment for trips must be made by the date specified in your booking confirmation.
We reserve the right to cancel or decline service requests at our discretion.
Travel Insurance
We strongly recommend purchasing travel insurance to protect your investment against unexpected cancellations, delays, medical emergencies, lost luggage, or other disruptions. Turquoise Travel LLC is not liable for any costs or losses incurred due to lack of coverage.
Our Role
Turquoise Travel LLC acts solely as a travel advisor and booking intermediary. We do not own or operate any hotels, airlines, cruise lines, or other travel service providers. All bookings are made on behalf of clients with third-party suppliers.
Changes & Cancellations
All change and cancellation policies are governed by the third-party providers (hotels, airlines, tour operators, etc.).
Turquoise Travel LLC is not responsible for fees, penalties, or refunds imposed by these providers.
Any service fees paid directly to Turquoise Travel LLC are non-refundable.
Clients are responsible for reviewing and understanding all applicable cancellation terms at the time of booking.
Client Responsibilities
As the traveler, you are responsible for:
Providing accurate personal and travel information
Ensuring that all travelers have valid passports and any necessary visas
Complying with destination-specific health, safety, and entry requirements
Reviewing your travel documents for accuracy and contacting us promptly with any discrepancies
Failure to meet entry or participation requirements does not entitle you to a refund.
Assumption of Risk & Liability Waiver
Travel involves inherent risks, including but not limited to injury, illness, theft, natural disasters, political unrest, and supplier insolvency. By booking through Turquoise Travel LLC, you agree to assume all risks and release us from liability for any losses, damages, or injuries incurred during your trip.
Force Majeure
Turquoise Travel LLC is not liable for service interruptions caused by circumstances beyond our control, including but not limited to:
Acts of God (e.g., earthquakes, floods, hurricanes)
Government actions or travel restrictions
Pandemics or public health emergencies
Strikes or labor disputes
Airline or supplier failures
In such cases, refunds and credits are subject to the terms of the third-party providers.
Limitation of Liability
Turquoise Travel LLC shall not be held responsible for:
Any personal injury, property damage, or loss during travel
Delays, cancellations, or changes in itinerary caused by third-party providers
Misuse of travel documents or failure to meet passport, visa, or health requirements
Any indirect, incidental, or consequential damages resulting from your travel plans
Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter in good faith. If a resolution cannot be reached, the dispute will be governed by the laws of the State of [Insert State], and subject to binding arbitration or small claims proceedings, as applicable.
Modifications to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes your acceptance of the revised terms.
Contact Information
For questions or concerns, please contact us directly:
Turquoise Travel LLC
📧 Email: heather@travelturquoise.com
📞 Phone: 2086201535
🌐 Website: https://www.travelturquoise.com/